Shipping Policy

Where we ship: United States & South Korea
Cost: Free standard shipping on all orders (no minimum).
Processing time: 1–2 business days (Mon–Fri, excluding holidays).
Estimated delivery:

  • U.S. standard: 3–7 business days after dispatch
  • We use USPS for US Shipping. Please refer to the USPS website directly for tracking details: https://www.usps.com/tracking/
  • Korea standard: 3-7 business days after dispatch
  • PSA: Delivery times are estimates and may vary due to carrier delays or weather.
  • VitaCosmoX 이제 한국으로 배송합니다! Korea Post 으로 트레킹 오리시면 됩니다. 이 웹사이트로 직접 참조하세요: https://www.koreapost.go.kr/
Order tracking: A tracking email is sent once your order ships (may take up to 24-72 hours to update).

Address changes: Contact us immediately—orders can’t be edited after shipment.

Delivery issues: If marked delivered but not received, check with household/neighbors and the carrier, then contact us within 7 days. For damaged items, email photos within 7 days of delivery.

Duties & taxes: If an order ships cross-border, any import duties, taxes, or fees are the customer’s responsibility unless stated at checkout.
Returns: See our Return Policy for eligibility and instructions.
Support: Contact us via the site’s Contact page or cs@vitacosmox.com with your order number.